Customer Care
How can we help?
We’re a small, family-run shop — every message is read and answered personally, usually within 1–2 business days.
Common Topics
Orders & Shipping
Orders ship within 1–2 business days and typically arrive in 3–5. You’ll receive tracking by email the moment your order ships. See shipping FAQs.
Returns & Exchanges
Enjoy 30-day hassle-free returns — no questions asked. Returns are accepted within 30 days of delivery for unused items. Arrived damaged? Contact us within 48 hours with a photo and we’ll make it right — no hassle. Start a return.
Custom Orders
Questions about engraving, personalization, or an in-progress custom piece? We’ll send a digital proof before anything is made. Visit Custom Orders.
Reach Us Directly
Email: chris.connsole@gmail.com
Hours: Monday – Friday, 9am – 5pm CT
For order questions, please include your order number.
Still need a hand?
Send us a message and we’ll get back to you personally.