Connsole Casa · Customer Care
How can we help?
We’re a small, family-run shop — every message is read and answered personally, usually within 1–2 business days.
Common Topics
Orders & Shipping
Orders ship within 1–2 business days and typically arrive in 2–5. Engraved and personalized pieces are made to order, so allow the extra time shown on the product page. You’ll receive tracking by email the moment your order ships.
See shipping FAQsReturns & Exchanges
Enjoy 30-day hassle-free returns — no questions asked. Returns are accepted within 30 days of delivery for unused items. Engraved and personalized pieces are final sale unless they arrive damaged or defective. Arrived damaged? Contact us within 48 hours with a photo and we’ll make it right — no hassle.
Start a returnCustom Orders
Questions about engraving, personalization, or an in-progress custom piece? We’ll send a digital proof before anything is made.
Visit Custom OrdersStill need a hand? Reach us directly.
Email mail@connsolecasa.com · Call (405) 633-3864 · Monday – Friday, 9am – 5pm CT
For order questions, please include your order number.
