Privacy Policy

At Connsole Casa, your privacy is not just a legal requirement — it is a core principle of how we operate. We believe the way a business handles personal information says a great deal about its values. This policy explains simply and honestly what data we collect, how we use it, and the choices available to you.

Information We Collect

When you create an account with us, we collect your email address and a password of your choosing. When you place an order, we collect your shipping address and contact information. Payment details are processed securely by our payment provider and are never stored on our servers.

Our website also collects standard technical information automatically — such as your browser type, device, IP address, and which pages you visit. This is used to maintain site performance and improve your browsing experience. It does not personally identify you.

How We Use Your Information

We use the information we collect solely to process and fulfill your orders, manage your account, and respond to any questions or concerns. We may send you transactional emails related to your order status — confirmation, shipping updates, and delivery notices. We do not send unsolicited marketing emails. We also use aggregated advertising and analytics data to understand which of our ads and pages are working, and to show our own products to people who have visited our site. We do not use your information to build profiles for anyone else, and we do not sell it.

Sharing Your Information

We share your information only when it is necessary to complete your order — providing your shipping address to our delivery carrier, and transmitting payment details to our secure payment processor. We also work with a small number of analytics and advertising providers — currently Google Analytics, Meta (Facebook and Instagram) and Pinterest — which receive limited technical and activity data, such as pages viewed and purchases made, so that we can measure how our site and our ads perform. Beyond those providers and the fulfillment disclosures above, we do not sell, trade, or share your personal information with any third parties, and we do not work with data brokers.

In rare circumstances, we may be legally required to disclose certain information — for example, in response to a valid court order or government request. In such cases, we will comply with our legal obligations while taking all reasonable steps to protect your interests.

Data Security

We take data security seriously. Our website uses SSL/TLS encryption to protect information transmitted between your browser and our servers. Account passwords are stored in encrypted form and are never visible to us or anyone else. We regularly review our security practices to ensure your information is protected against unauthorized access, loss, or misuse.

Cookies

Our website uses three kinds of cookies. Essential cookies keep your shopping cart working and keep you signed in. Analytics cookies, set by Google Analytics, tell us how many people visit and which pages they read. Advertising cookies, set by Meta (Facebook and Instagram) and Pinterest, let us measure whether our ads lead to sales and show our own products to people who have already visited the site. You can manage or block cookies through your browser settings, and you can opt out of interest-based advertising through your Google, Meta and Pinterest ad settings or at optout.aboutads.info. Blocking essential cookies may stop parts of the store working.

Your Rights

You have the right to know what personal information we hold about you, to request a copy of it, to ask us to correct any inaccuracies, and to request that we delete your data. There are no complicated processes — simply email us at mail@connsolecasa.com and we will take care of it promptly and without hassle.

Policy Updates

We may update this policy from time to time to reflect changes in our practices or applicable regulations. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acknowledgment of the updated policy.